Bouncy Castles and Event Equipment Terms of Hire
Captain Bounce is a trading name of DigiCommerce LTD. Registered company number 10533846
Hirer meaning the organization or individual that is making the booking and receiving goods for a listed period of time.
Hiree meaning the organization (Digicommerce LTD TA Captain Bounce) renting the equipment.
Hire meaning object that is provided for a fixed period of time.
Responsible person meaning the individual(s) appointed by the Hirer to monitor and ensure the terms are adhered to.
Driver meaning the person enlisted by the Hiree to carry out the delivery and installation of the hired equipment.
Overview:Captain Bounce has agreed to hire equipment in accordance with the terms set within. By accepting the order and / or the receipt of goods you the Hirer agrees to the terms of hire. The Hirer remains responsible throughout the period of hire including for the actions of any appointed responsible person(s). The hirer must ensure that any appointed responsible person(s) are made aware of the terms and that they are adhere to. These terms aim to provide clarification on responsibility whilst providing safety advice to help avoid injury and damage to both persons and equipment. We advise that the Hirer arranges their own event insurance as the Hiree can only provide cover against negligence as a result of the Hirees actions.
Bouncy Castle Safety
Equipment Safety (including DJ equipment)
We understand that circumstances and conditions can change and as such the hirer agrees to allow cancellation of bookings provided, they meet set criteria. To cancel a booking formal notice must be provided within the time scales provided below:
Equipment is no longer wanted – Cancellation is accepted up to 7 days prior to the event. Cancellations after that will be subject to a fee equal to the deposit. On the day cancellations will be subject to a fee of £30 or the deposit with the highest fee being applicable.
Hirer wishes to change the date of the booking – This can be done up to 4 days prior to the event at no charge. After 4 days a fee of £10 is applicable to cover the cost of rescheduling. On the day changes will result in a fee of £30 or the deposit with the highest fee being applicable.
Hirer wishes to change what they have hired – This can be done up-to 2 days prior to the booking date, subject to availability. After 2 days a fee of £10 will be charged to cover the cost of administration.
Poor Weather – Where the weather is dangerous no cancellation fee applies, and the deposit can be returned or credited to your account. Should the Hiree/Hirer cancel the booking due to poor weather a full refund will be provided.
To ensure all our equipment remains in a good condition the hirer is responsible to ensure that all hired equipment remains tidy and free from marks. To protect the material, only water and a soft cloth should be used when cleaning the castle. Chemical marks as a result of using unapproved cleaning supplies will be classed as nonaccidental damage and as such will incur a repair fee. Equipment must be free from dirt ready for collection. Where a user has been sick or had an accident on the equipment this must be cleaned, and the driver must be informed upon collection. The driver will confirm where the accident took place and apply an approved disinfectant. Failure to clean the equipment will result in one of 2 charges as listed below. It is at the discretion of the Hiree as to what category the clean falls into.
Basic Clean £40 – This fee is applicable when a small area of the equipment is dirty. The dirty area must be able to be easily brushed and wiped.
Advanced Clean £80 – This fee is applicable when the equipment has severe dirt or if items such as soiled nappies, body fluids or heavy mud. Often this clean will consist of a deep clean including brushing, hosing, and disinfecting.
The hiree acknowledges that from time-to-time minor damage may occur due to wear and tear. All castles are regularly inspected, and any issues are flagged for review. Where damage is incurred due to improper usage a damage fee will be charged to repair the damage. For minor damage that can be easily fixed on the spot, a fee of £50 will be applied. For damage that can’t be repaired on the spot, a quote will be issued from an approved repair center. This fee will be charged with the addition of an arrangement fee of £100 to cover the cost of arranging the repair, delivery, and collection of the equipment. Should the castle be unrepairable a charge equal to the cost of replacing the castle to a similar condition will be applicable. All fees must be paid within 7 days unless an extension has been granted.
The Hiree has the right to charge a deposit to secure the hire. When a deposit is charged this deposit is offset against the overall cost of the hire. Deposits are only refundable subject to the Hiree’s cancellation policy. The Hiree has the right to retain card details within their payment provider’s system. Where fees are not paid the Hirer has the right to attempt to charge the card on file to cover the fees. This can only be done after 7 day’s notice of fees due have been provided. Where a dispute is in process no charge will be attempted until the dispute is closed. The hirer has the right to request that card details are deleted by contacting the payment provider that processed the original payment. Where fees remain unpaid the Hiree has the right to take action to recover the money due. An administration fee of £50 or 20% of the amount due the highest fee being applicable, plus any legal fees will be added to the due total. Payment for the hired equipment, unless agreed otherwise, must be paid upon collection or delivery of the hired good.
When a hired item is being delivered the hirer or a representative over the age of 18, one must be available to check the equipment, receive operational instructions and sign to say it has been delivered and installed. Delays in accessing the venue for delivery or collection will incur a penalty fee of £5 per 15 minutes. The driver will allow a maximum of 15 minutes prior to charges being applied. Where delivery is refused the hiree has the right to charge as if the booking was cancelled. Refusal to access to collect the item will be interpreted as theft and as such police assistance may be requested.
Any person using any hired equipment do so at their own risk. The person or organization that hires the equipment will be responsible/liable for damage or injury that occurred as a result of misuse or reckless use. The Hiree is not liable for any injury caused due to use of the equipment.
The safety information provided within is designed to be a base and it remains the hirers responsibility to ensure safe practices are used at all times when using any equipment.
The Hiree has the right to cancel the boking without prior notice and additionally reserves the right to refuse to deliver any equipment at the Hiree and / or driver’s discretion.
Although we aim to provide a high-quality service, we understand that occasionally we may fall short. Should you have a complaint about the service received or wish to dispute any fees charged you can do so by sending an email to email@example.com. We aim to provide a response to all complaints within 7 days however sometimes more time may be needed to conduct a thorough investigation. When this is the case, we aim to respond to all complaints with a formal response and the reasoning within 30 days. Should you not agree with the decision we will provide you with a case file to enable you to seek independent advice.
I the hirer have read this agreement carefully and accept that in hiring the equipment I am bound to the conditions set within. I acknowledge that I must inform any changes to the Hiree at the earliest possible point.
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Signed by Digi Commerce
Signed On: 16 March 2022
If you have questions about the contents of this document, you can email the document owner.
Document Name: Bouncy Castles and Event Equipment Terms of Hire
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